Return and Refund Policy

Return and Refund Policy

Thank you for shopping at iflema.com. We hope you happy with your purchase. However, if you are not entirely satisfied with your purchase for any reason, we’re here to help. Please see below for more information on our return and refund policy.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Process

To return an item, please email customer service at iflemastore@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Proof purchase and Return form, and mail your return to the following address:

Iflema

Attention: Returns

RMA #

62 Taormina Avenue, Marlborough

Harare

Zimbabwe

NB: Please do not send your purchase back to the manufacturer.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on your card issuer’s policies.

There are certain situations where only partial refunds are granted: (if applicable)

* Book with obvious signs of use

* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

* Any item not in its original condition is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at iflemastore@gmail.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Sale items are FINAL SALE.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at iflemastore@gmail.com and send your item to: 62 Taormina Avenue, Marlborough, Harare, HA, 00263, Zimbabwe.

Exceptions

The following items cannot be returned or exchanged:

  • Perishable goods such as food, flowers, newspapers or magazines
  • Products that are intimate or sanitary goods
  • Hazardous materials
  • Flammable liquids or gases.
  • Some health and personal care items

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

 

Shipping

To return your product, you should mail your product to: 62 Taormina Avenue, Marlborough, Harare, HA, 00263, Zimbabwe.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Contact Details

If you have any questions on how to return your item to us, contact us.